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FUNCTION: Responsible for a variety of duties involving the setup of new clients for HRIS products and services to include but not limited to: employee relations, creating, implementing, and maintaining personnel policies and procedures, performance management, compensation, regulatory compliance, leaves of absence administration, and recruitment. Works with other members of the Implementation team while addressing customer needs for application interfacing, payroll reporting, software connectivity, and company/employee data setup. Assists Payroll Specialists when existing customers add products. Conducts client training sessions to enhance user understanding of remote PC input software application. Assists in ensuring that Bangor Payroll and its new clients are in compliance with local, state, and federal regulations.

ACCOUNTABILITIES:

Leadership:

• Remains mindful of the bigger picture, the larger team, the bank's strategic plan.
• Engages in strategic thinking and planning to maximize tactical operations.
• Helps create a culture of continuous improvement
• Interacts harmoniously and effectively with others, focusing upon the attainment of department and Bank goals through a commitment to teamwork
• Creates and maintains internal and external client tutorials and guides
• Responsible for ensuring appropriate employee development and training of personnel as it relates to HRIS functions or processes
• Continues to update HRIS knowledge through available resources to ensure familiarity of all new product releases
• Identifies and tracks trends beneficial to the improvement of HRIS in an effort to initiate enhancement requests with third party vendors

Operations/Process:

• Establishes and enforces a clear timeline of events with Sales Officers and clients for all tasks associated with client setup and training
• Builds and audits of HRIS Administration, Applicant Tracking, Onboarding, Performance Management, and Benefits Administration in human resource software application
• Assist client with HRIS set-up, communication, and functionality
• Research various HRIS issues for internal and external clients
• Maintain in depth knowledge of our HRIS product, features, and usage
• Ensures accurate and timely completion of client setup process
• Designs solutions for client interfaces
• Independently researches client questions and explores technologies in order to provide solutions
• Frequently performs remote training and on occasion, on-site training for new clients
• Identifies and recommends modifications to processes when efficiencies may be gained
• Works with software vendor when support is required regarding system issues
• Cross-trains in other Bangor Payroll departments in order to assist when needed

Customer Experience:

• Communicates directly and professionally with internal and external client, providing exemplary customer service
• Communicating with clients via phone and email to provide assistance with technical, navigational, and HRIS related inquires
• Proactively resolves client HRIS issues
• Periodically conducts on-site interviews to gather company and employee human resource data for new clients
• Analyzes current client methods of human resource management and facilitates implementation of solutions

Compliance and Control:

• Stays current on human resource regulations and trends
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
• Prioritizes tasks and demonstrates excellent time management skills
• Works toward the goal of continued professional and personal development by participating in training and educational opportunities as they become available
• Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamwork
• Demonstrates willingness to accept new projects and strives to become a subject matter expert
• Conforms to acceptable punctuality and attendance standards as expressed in the Employee Handbook
• Performs additional duties as requested
• Maintains strict confidentiality

Knowledge/Skills/Experience Requirements:

• High school diploma or equivalent required college, Human Resource Management, Business, Information Technology or related area preferred, or equivalent in education and work experience in payroll or HRIS
• Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, and oral and written communication skills required
• Ability to work with little supervision
• aPHR(Associate Professional in Human Resources) preferred
• Group facilitation and training experience preferred
• Strong communications skills, verbal and written
• Excellent customer service skills required
• Demonstrated relevant computer literacy
• Microsoft Word, Excel and Outlook proficiency
• Physical Demands/Conditions Requirements:

General office environment

Moderate lifting (to 35 lbs.) required

Moderate reaching, walking, sitting and standing required

Occasional in-state travel required for client training

Equipment Used:

General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.