Customer Service Agent - Jay Peak Resort & Burke Mtn - East Burke, VT | JobsInTheUS.com

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Customer Service Agent

Jay Peak Resort & Burke Mtn | East Burke, VT

Jay Peak Resort & Burke Mtn
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Summary

Meets the skiing public, explaining programs and rates associated with day tickets and season passes. Processes and issues the appropriate ticket or pass, upselling whenever possible. Gives general information about goods and services available on and off property, events, etc.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Explains ticket types to customers, sells appropriate group or individual ticket, receives cash or does credit card transaction.

Explains season pass types to customers, sells appropriate pass, accepting payment and processing pass, including the taking of photo indentification.

Orients guests, explaining where they can get the goods and/or services that they desire, both on and off property.

Remains current with scheduled on-site events, directing customers to the correct locations of these events and explaining any costs involved. May be required to perform registrations or make reservations for some events.

Receives telephone calls, giving a variety of information, such as weather conditions and driving directions to the mountain.

Troubleshoots various problems that the guest may encounter, including the loss of personal belongings or other property, missing persons, etc.

During low business periods, may be asked to approach guests of the resort to ensure all needs are being met.

Prepares cash up at the end of the day, submitting necessary paperwork as backup.

 

 

 


Job Code: 1393457
Posted On: 02/20/17
Telecommute: No
Categories: Customer Service
Job Status: Part Time
Similar Jobs: Within 25 miles of 05832, Customer Service


Additional Contact Info

Phone: 802-988-2611

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