As seen on JobsInVT.com
The primary duties of a switchboard operator include answering telephone calls, which may consist of multiple lines and extensions. Switchboard operators must answer calls using professional telephone etiquette. Operators transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on information about the purpose of the call.
- Switchboard operators answer basic questions about the resort for callers who don't need to be transferred to another extension. They might give directions to the resort, departmental contact or staff information.
- Aside from a pleasant phone demeanor, the core competencies that switchboard operators must have include strong written and verbal communication skills. They should be detail-focused to provide names, telephone numbers and accurate and pertinent information about callers and employees. Customer service skills should be top-notch because you the ideal candidate will be interacting with both employees and external business contacts.